Refund Policy

Last updated: October 17, 2026

We want you to be happy with PiGenerate Plus and Max. If you're not, we offer a fair, simple refund policy.

1. Eligibility for Refund

You are eligible for a full refund if:

• You request the refund within 14 days of your initial purchase
• It's your first Plus or Max subscription (renewals don't qualify for refunds, but can be cancelled any time)
• You have not violated our Terms of Service

1a. Credit packs

A credit pack can be refunded in full within 14 days if none of its credits were used. Packs that were partly used are not refundable, because the credits were already turned into generations.

2. How to Request a Refund

1. Email us at pigenerate@gmail.com
2. Include your account email and reason for the refund
3. We'll process your request within 2 business days
4. Refunds are issued via Creem, back to your original payment method

3. Processing Time

Once approved, refunds take 5-10 business days to appear on your statement, depending on your bank or card issuer.

4. Subscription Cancellation vs Refund

• Cancellation: Stops future charges. You keep Plus benefits until the end of your paid period. No refund for the current period.
• Refund: Full money back, Plus benefits revoked immediately.

5. Exceptions

We may deny refunds in cases of:

• Repeated refund requests from the same user
• Abuse of the free trial or Plus benefits
• Violation of Terms of Service (e.g. generating prohibited content)
• Requests made after the 14-day window

6. Renewals

Automatic renewals are not refundable, but you can cancel any time before the next billing date to avoid further charges.

7. Chargebacks

Please write to us before you open a dispute with your bank — we answer quickly and refund when the policy allows. When a payment is refunded or disputed, the plan or the credits it paid for are removed from the account; the account itself may be paused while a dispute is open.

8. EU & UK Customers

If you're in the EU or UK, you have a statutory right to withdraw from digital services within 14 days. However, by using Plus immediately after subscribing, you acknowledge that you lose the right of withdrawal once digital content has been delivered.